AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout)

My feedback

  1. 1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  General  ·  Admin →
      AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

      Hi Matthew, Are you looking for the daily average number of tweets? (calculated over a week?). These stats are included on the new TwitSprout platform, launching January 9th. Stay tuned and let us know what you think! Always here to help.
      Cheers, Dan.

    • 32 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        planned  ·  4 comments  ·  General  ·  Admin →
        AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

        Nice idea @adeefe. We've been working on some visualizations to show how users behave on Twitter. This could display your own tweeting patterns or that of any other user on Twitter. Stay tuned. It's on our list. Thanks for the feedback! -dan

        AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

        We're on it! Thanks for the extra votes, David!
        I was unhappy with TwitterCounter a year ago - that was a big motivation for starting TwitSprout. I believe social metrics can be presented as visualizations (and dashboards) that deliver much greater value.
        Stay tuned! Thanks for the feedback. -dan

      • 3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          3 comments  ·  General  ·  Admin →
          AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

          Thanks Dave! We'll review.
          Have a great weekend. -dan

          AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

          Hi David.
          Thanks for the comment. TwitterCounter starts at $15 / month to get RT and @mention stats. They do this because tracking these parameters is expensive - due to design of the Twitter API.
          I'm on my 3rd year subscribed to the premium Remember the Milk service - at $29 / year. The reason RTM can charge $29 / year is because there are very little (almost $0) ongoing costs of running the service. They only incur server fees when you user the service - and most people will let their account idle for days.
          Tracking stats requires hourly processes, all day and all night, even if you do not check your dashboard.
          We plan to keep part of our service free, forever. However, we will need to charge a small fee for the RT, @mention and other advanced stats. I plan to keep this price tag well below TwitterCounter and others.
          I really appreciate this post. I'll review the pricing structure with our team again to see if we can move some features into lower level plans.
          The details are still being confirmed.
          Thanks again David! Keep in touch, we're here for you.
          Cheers,
          Dan

        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  General  ·  Admin →
            AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

            We must email you to provide stats - if you do not provide your email, we can't send you the beta invite!
            If you have already submitted the form, without an email, please resubmit the information. Thank you! -dan

          • 6 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              2 comments  ·  General  ·  Admin →
              AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

              Nice idea Fraser.
              We will likely introduce weekly emails as part of a premium plan. The ultimate goal is to send out emails based on user-defined triggers. For example, if your growth rate on Twitter decreases by 50%, we send you an email immediately with the details of your recently activity.
              I'll talk to the team about leveraging scheduled email delivery as a value-add for users. - cheers Fraser!

            • 3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  General  ·  Admin →
                AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                Great recommendation! We will plan to include this in one of the next "one-page dashboards" for Twitter. (we ARE building more dashboards, don't-cha-know). Thanks for the idea, Karbon! Really appreciate this. Cheers! -dan

              • 3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  2 comments  ·  General  ·  Admin →
                  AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                  Hello Eric,
                  You can always reach us directly at hello [at] twitsprout.com or respond to any email you receive from us. This goes directly to our team, and you typically receive a response from one of the co-founder in under an hour.

                  As an entrepreneur yourself, you realize that 'Uservoice' is not our product, it is a service we use (for free). You can reach out to uservoice directly at http://uservoice.com

                  I've put together a few images to help guide you and others in finding the 'Submit / Enter' button for sending a direct message.
                  After selecting the 'Feedback' link, click 'Contact TwitSprout' at the bottom of the popup (shown here: http://ldata.in/jxJTGI).
                  Then you are presented with a form to send a private message, with a Send button (shown here: http://ldata.in/ld9FkP)
                  Hope this helps! Happy to answer any other questions.

                  Thanks for your recommendations on our website. We will continue to work on refining the information on the front page. The truth is, we're still working toward the launch of our full app - this is only a beta. The full app will include some awesome multi-account management. I think you'll like it.

                  I would be happy to answer more questions via email: hello [at] twitsprout.com
                  We're here for you! Have a great afternoon, Eric.
                  Cheers,
                  Dan (Co-Founder & CEO)

                • 6 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  General  ·  Admin →
                    AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                    Nice idea. We plan to build another one-page dashboard focused on your tweets and engagement. This could include hourly activity - to find times when you should be tweeting - lost opportunities.
                    Will bring this forward to the team! Thanks David! -dan

                  • 5 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  General  ·  Admin →
                      AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                      We like this idea.
                      In fact, we're building an API for our own TwitSprout platform. We'll be using the API for our app - so you can be confident that it will be rock solid and well maintained :)
                      We haven't yet decided how to make the API available externally. Your input could certainly help guide our direction ;)

                      Feel free to connect via email / Twitter. We can learn more about exactly what you're looking for.
                      Cheers.
                      -dan

                    • 24 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        2 comments  ·  General  ·  Admin →
                        AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                        Are these the top twitter influences among your followers specifically? or throughout your industry in general?

                        -Dan

                      • 15 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          2 comments  ·  General  ·  Admin →
                          AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                          Nice idea Mic.
                          We could create a chart with February compared to January 2011.
                          You should then see the February line above the January line - if your account is growing. I'll speak to the team about making this happen.

                          Many analytics companies provide monthly PDF reports.
                          Personally, I begin to delete these reports after a few weeks if they don't show anything 'radical'. Instead, we would prefer to email you when something meaningful happens! If the 'normal' operation of your account changes - you lose or gain many followers etc.
                          That said, perhaps an 'opt-in' report delivery by email would be appropriate.

                          Thanks for taking the time to provide feedback.
                          Great suggestions Mic.

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            2 comments  ·  General  ·  Admin →
                            AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                            We do plan to continue providing csv files of the raw data for download.
                            There will be an option available on your account page to have the raw csv data and PDF version of the report emailed directly to you (it does take about 1 minute to generate and send this).

                            Is this what you had in mind Aqeel?
                            Thanks for engaging here. Cheers, Dan.

                          • 7 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              5 comments  ·  General  ·  Admin →
                              AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                              Thanks for the support Jonno.
                              Although the data is public a search of all followers and those follower's profiles can become quite intensive on large accounts.
                              If implemented, this metric may be provided on a less frequent basis (perhaps weekly).
                              We are implementing some functionality with follower tracking that could lend well to the second-tier followers feature.
                              We'll keep you posted.
                              Regarding launch date, nothing concrete to report, yet.
                              Always love the feedback. Thank you!

                              AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                              Thanks Norton. We'll investigate the Twinfluence metrics on second-tier followers and aim to deliver something comparable.
                              Appreciate your comments here.
                              We'll keep you posted!

                            • 24 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                2 comments  ·  General  ·  Admin →
                                AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                                Good recommendation.
                                We agree. Its not a first priority right now - but this planned for the future.
                                You should be able to review your social analytics anytime, anywhere.
                                We have yet to decide if this will be a specific app for download or a custom page with navigation for the mobile.

                              • 13 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  3 comments  ·  General  ·  Admin →
                                  AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                                  Thanks for the feedback!
                                  Hashtag monitoring are grouped into brand monitoring & search term tracking as well. We plan to track how your account uses hashtags and the response from your followers.
                                  For example, do your followers typically RT a specific topic, and not others?
                                  Search term / hashtag tracking across Twitter globally would be a more advanced feature, implemented after launch.
                                  Thanks! Keep them coming :)
                                  Cheers - Dan @TwitSprout

                                  AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                                  Can you clarify Hugh?
                                  Are you looking for trends of #mccsm across Twitter globally? (as in a Twitter search). Depending on the term, this could result in extreme amounts of data - still a nice challenge :)

                                  Alternatively, are you looking for analytics about how your Twitter account is Tweeting specific hashtags?

                                  Thanks! Dan @TwitSprout

                                • 63 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    planned  ·  3 comments  ·  General  ·  Admin →
                                    AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                                    Got it.
                                    Thanks Brenda. We have upgraded the tracking system to support.
                                    Still working on the analytics design - we'll keep everyone posted on the progress.
                                    Nice idea!
                                    Thanks - Dan.

                                    AdminDan @TwitSprout (Co-Founder & CEO, TwitSprout) commented  · 

                                    Thanks Stephen. To clarify, are you looking for metrics about those of your followers who most actively engage in your content? - by retweeting and @ replying etc. to your messages.
                                    Or are you interested in those of your Friends (people you follow) and their activity within your own timeline?
                                    I want to ensure we (and other users) have good direction on this.

                                    What 'questions' are you trying to answer with this information?

                                    Thanks again for engaging us here!
                                    Cheers, Dan @TwitSprout

                                  Feedback and Knowledge Base